Shipping & Policies
Shipping
Processing time
The time we need to prepare an order for shipping varies, please allow 1-3 business days. For further details please see individual items.
Estimated shipping times with Australia Post
Not in a Hurry? Choose Standard Post (With or without Tracking)
- Local - Cairns & Tablelands 2 - 5 business days.
- Australia: 5 - 10 business days.
- Outside Australia: 10 - 20 business days.
In a Hurry? Choose Express Post
- Local - Cairns & Tablelands 1 - 2 business days.
- Australia: 2 - 5 business days.
- Outside Australia: 5 - 10 business days.
We do our best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
If you haven't purchased tracking, we are not liable for lost parcels. It is strongly recommended to purchase tracking & if you would like your products faster please upgrade your shipping method to Express Post.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Payment Options
Returns & Exchanges
We gladly accept returns and exchanges
Just contact us within: 14 days of delivery
Ship items back to us within: 30 days of delivery
We don't accept cancellations
But please contact us if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalised orders
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.